Curse

Jecht Scye · Apr 25, 2009, 03:41 AM // 03:41

Nukey, I was in that boat a little while ago. Just keep trying to hit the back button and retry the operations you've done before as the error that is being thrown isn't accurate. I think it's just a mix-up of where the web-team decided to throw exceptions, and they weren't really thought through.

Kityn · Apr 25, 2009, 03:50 AM // 03:50

Quote:

Originally Posted by Nukey

Regina - In case you don't already know, some of us are getting:
"Invalid Coupon Code. The Coupon Code you have entered is either not available on this product, or you have exceeded the maximum number of uses."

If you could pass that along, that'd be great!

Thanks

Using the lower case 'freestorage' worked for me. Could be just a coinsidence.

Nukey · Apr 25, 2009, 03:55 AM // 03:55

The store is back up, fast (or it was), and worked for me; finally

Amon Warrior · Apr 25, 2009, 04:08 AM // 04:08

As I stated in other threads, I cannot access the NCstore store due to regional restrictions. Because I play from China, the free xunlai storage promotion is out of my reach.

Is there anything that could be done about this? How can I get this promotion without having to resort to backdoor methods?

Jecht Scye · Apr 25, 2009, 04:12 AM // 04:12

Quote:

Originally Posted by Amon Warrior

As I stated in other threads, I cannot access the NCstore store due to regional restrictions. Because I play from China, the free xunlai storage promotion is out of my reach.

Is there anything that could be done about this? How can I get this promotion without having to resort to backdoor methods?

Without a way to get beyond the great firewall of China, I'm not sure there is mate.

Amon Warrior · Apr 25, 2009, 04:26 AM // 04:26

Quote:

Originally Posted by Jecht Scye

Without a way to get beyond the great firewall of China, I'm not sure there is mate.

If it would be because of that, I wouldn't be able to access the website at all or even my account. I can browse through and do everything BUT purchase from the store. That's been a policy from NCsoft for a while now. Unless they change this or ArenaNet gets the promo to the In-Game Store as well, I'm stuck.

Either that or go through a proxy and I shouldn't have to resort to that...

cthulhu reborn · Apr 25, 2009, 05:18 AM // 05:18

Well, I just hope that support will get me my account details quick enough so I can get my free pane.
Since I buy everything either at a real store or from the GW shop I don't normally use my NcSoft account. I vaguely remember making it a long time ago but no idea even what the user name was. I doubt support will get back to me within 24 hours as they promise, so I just hope I won't miss out because of them being late.

All in all, I find it a bit of a poor way to only offer the free pane via NcSoft. I would've expected at least an option for paying customers who bought some of the new stuff in the GW shop to have it added automatically to any paid order. Aside from being very handy to have it at the GW store it would've also alleviated the website.

We live in a world where we need an account and password for everything. I can't possibly keep track of em all, all of the time, so I really think it was a poor decision to run it via the NcSoft website as it is.

All in all, I just hope that I won't miss out because I have to wait on support to get back to me.

Aldo wants more · Apr 25, 2009, 05:21 AM // 05:21

Just noticed the NCSoft website has closed for maintenance, maybe this downtime will allow the techs to solve the problems which we are all having.

Looks like I was hoping for too much. I think i'll wait till after the weekend to try again

lilDeath · Apr 25, 2009, 10:16 AM // 10:16

Well, the NCSoft Store has always been slow, the whole site actually. It is a terrible site to be honest.

But only offering this free pane on the NCSoft store is nothing but a ploy to get people signed up and hope people buy from the NCSoft store. The FREE pane has nothing to do it, it isn't free after all in this respect.
They could have added it truly FREE like they added the previous campaign panes, i.e. AUTOMATICALLY when you login.

But, no... hoops had to be jumped.

With issues like this, it pretty much backfired. There are lots of EASIER ways to buy these items, instead of struggling like this.

I finally managed to get mine sorted. This after I have been trying for close to 18 hours.

So, in the end, thanks for sorting it out.

Oh, capacity plan much?

EDIT: OMFG, something's wrong! The NCSoft Store is FLYING! Within 1 minute (yes, 60 seconds) I managed to add my 'FREE' pane on my account...

MrTickle · Apr 25, 2009, 10:36 AM // 10:36

I finally get in to get my free storage \o/

Then I thought I'd buy a makeover since the store seems to be working faster but I got this error:

As a security measure we limit individual online serial code purchases. We apologize for the inconvenience. Please try again later. If you have further questions please visit this Support Center article Online Code Purchase Limits.

I've NEVER used this credit card in the store before. I guess they don't need/want my £5.99. I've not had an email to say whether they have taken any money or not so I'll have to go to the bank next week

Aldric · Apr 25, 2009, 11:02 AM // 11:02

are these NCSoft accounts the same details as the Ingame store accounts?

and if so how the hell do you find out the details to log into the NCSoft website?

nm, finally got intot the site and created a new account but it wouldnt link it as that GW account is already linked to another NCSoft account so i assume a support email for the details is in order.

Hell of a stupid way to give something for free.

Fril Estelin · Apr 25, 2009, 11:36 AM // 11:36

Regina, in case you haven't heard yet, the NCsoft website may be browsed faster with the Chrome browser.

Quote:

Originally Posted by Aldric

are these NCSoft accounts the same details as the Ingame store accounts?

and if so how the hell do you find out the details to log into the NCSoft website?

I believe it is. And you can't. Look in your old emails, or simply try to contact Support with details of your GW account?

Aldric · Apr 25, 2009, 11:42 AM // 11:42

Quote:

Originally Posted by Fril Estelin

Regina, in case you haven't heard yet, the NCsoft website may be browsed faster with the Chrome browser.

Seems to be fine today , raced through it making an account in a few mins. (firefox used)

lilDeath · Apr 25, 2009, 01:25 PM // 13:25

I highly doubt using Chrome is the solution to access this NCSoft site.

I tried all my different browsers yesterday - from FF, IE and Chrome (which I installed yesterday specifically for this).
I stuck to Chrome since it is a light-weight browser anyway and it does not have as many in-process garbage running like IE and FF is prone to do.

This morning, Chrome was still not working - time-outs, errors, cannot login (site not even getting to login page, etc) and then about 3 hours ago the site became a lot faster.

I believe they fixed the website by making the changes to the DB's and web servers like Regina said in the OP.

I also believe the reasons some people were not having any issues are due to their ISP connections and networks being optimum TO the NCSoft website. It does not have anything to do with the browsers imo.

Jecht Scye · Apr 25, 2009, 04:02 PM // 16:02

Quote:

Originally Posted by Amon Warrior

If it would be because of that, I wouldn't be able to access the website at all or even my account. I can browse through and do everything BUT purchase from the store. That's been a policy from NCsoft for a while now. Unless they change this or ArenaNet gets the promo to the In-Game Store as well, I'm stuck.

Either that or go through a proxy and I shouldn't have to resort to that...

My mistake, I was thinking you couldn't even reach the NCSoft website.

Vàna Rúndóttir · Apr 30, 2009, 10:21 AM // 10:21

Like Amon Warrior I can't use the NCsoft store for anything from Guild Wars. I am English but I live in Hong Kong (where internet access is not censored like in mainland China), and have 3 Guild Wars accounts, only one of which is Chinese (the other two are English, and I"m not sure whether NCsoft sees them as American or UK accounts.) I get fast response from the NCsoft store now, and I remembered the difference between my NCsoft support account and my PlayNC account, and I remembered both passwords, but the NCsoft store just shows me a blank set of options (as in the thumbnail below). If I go through a proxy server, eg in the UK, then I do see all the options to buy things, but I don't want to put my login username and password through a proxy. I have received no reply from the support ticket I raised some days ago yet. I hope that means that someone is working to take care of the forgotten and almost abandoned Asian Guild War gamers like me. I'm guessing that when ANet moved the Taiwan GW server to US, they forgot to move the NCsoft related accounts with them.

Miss Puddles · Apr 30, 2009, 03:58 PM // 15:58

Quote:

Originally Posted by MrTickle

I finally get in to get my free storage \o/

Then I thought I'd buy a makeover since the store seems to be working faster but I got this error:

As a security measure we limit individual online serial code purchases. We apologize for the inconvenience. Please try again later. If you have further questions please visit this Support Center article Online Code Purchase Limits.

I've NEVER used this credit card in the store before. I guess they don't need/want my £5.99. I've not had an email to say whether they have taken any money or not so I'll have to go to the bank next week

Have you tried buying the pack from the ingame store?

rohara · Apr 30, 2009, 04:08 PM // 16:08

I'm having trouble applying the free storage upgrade to one of my accounts. I put in a support ticket on Tuesday and haven't heard anything yet...I hope I don't get boned out of the upgrade just because support is swamped and can't get to everyone before the "limited time offer" runs out!

Rico Ric · May 01, 2009, 01:52 AM // 01:52

Just a small attaboy to the NCsoft support folks:

Thanks, they really did make good on theyre promise, Although everyone was real anxious to get a nice little add on to there account(s), a little patience also goes a long way.

Still satisfied.

Fitz Rinley · May 01, 2009, 02:11 AM // 02:11

One of the amusing quirks of this is when: A person tries to create an account and is shunted out by the lack of capacity. Then they decide to try again later and are terminated for fraud. Why? Because the NC Soft system created two accounts on identical information. So, we are waiting to see if terminated means they destroyed years of play. We are also waiting to see if terminated means they expect to ignore this, or hand back an empty account and say, "Thanks for your efforts, please start over. It really doesnt matter that it was our mistake that destroyed your years of effort in our game."